Terms & Conditions

Terms & Conditions

Last Updated: October 5, 2026

Welcome to CARAMELA VALLEY.

By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Store

CARAMELA VALLEY provides chocolates, candies, cookies, sweet treats and related confectionery products through its online store.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Photography and lighting

  • Individual screen settings

  • Packaging updates

  • Product presentation

Product packaging may occasionally differ from website photography while the product itself remains substantially consistent with the listed item.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative, refund or other appropriate resolution.

4. Prices

All product prices are displayed on the website and may be changed at any time without prior notice.

Any applicable delivery charges or additional costs will be shown during checkout or communicated before order confirmation.

5. Orders

Submitting an order constitutes a request to purchase the selected products.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Delivery limitations

  • Operational issues

If an order is cancelled after payment has been received, an applicable refund will be arranged.

6. Payment

Orders must be paid using the payment methods made available through the website or agreed with our team.

Customers are responsible for providing accurate payment and contact information.

7. Food Products

Customers are responsible for reviewing product information and any applicable ingredient, allergen, storage or usage information before consumption.

If you have a specific allergy or dietary requirement, please contact us before placing an order if the required information is not clearly available on the product page.

8. Storage

Customers should follow any storage instructions supplied with the product.

Improper storage after delivery may affect the quality, texture or appearance of food products and may affect eligibility for returns or refunds.

9. Intellectual Property

All website content, including brand elements, logos, text, graphics, photographs, designs and other materials, belongs to or is used by CARAMELA VALLEY with appropriate rights.

You may not reproduce, copy, distribute or commercially use our content without prior written permission.

10. Limitation of Liability

CARAMELA VALLEY is not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, weather, natural events, public disruptions, technical issues or incorrect information supplied by the customer.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

11. Changes to These Terms

We may update these Terms & Conditions when necessary.

Updated terms will be published on this page with the relevant revision date.

12. Contact Us

For questions regarding these Terms & Conditions:

Email: caramelavalley@gmail.com

CARAMELA VALLEY
Premium Chocolates • Sweet Treats • Gifting