Shipping Policy

Shipping Policy

Last Updated: October 5, 2026

At CARAMELA VALLEY, we aim to process and deliver your order as efficiently and carefully as possible.

1. Order Processing

Orders are processed after successful order confirmation.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Holidays and promotional periods

  • Payment confirmation

  • Operational circumstances

Once your order has been dispatched, you may receive delivery-related information where available.

2. Delivery Across Pakistan

CARAMELA VALLEY offers delivery across Pakistan through available courier and delivery partners.

Delivery availability may vary depending on the destination and courier coverage.

3. Estimated Delivery Time

Delivery times depend on your location, courier availability, weather conditions, public holidays and other circumstances beyond our direct control.

The estimated delivery timeframe shown during checkout or communicated by our team should be considered an estimate rather than a guaranteed delivery date.

4. Shipping Charges

Applicable delivery charges, if any, will be displayed during the checkout process or communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Order size

  • Delivery service

  • Promotional offers

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

CARAMELA VALLEY is not responsible for delays caused by:

  • Incorrect addresses

  • Incomplete address information

  • Incorrect phone numbers

  • Customer unavailability

  • Failure to respond to courier calls

Additional delivery charges may apply if an order needs to be re-dispatched because of incorrect information.

6. Delayed Deliveries

Although we work with delivery partners to provide timely service, delivery delays can occasionally occur because of:

  • Weather

  • Traffic

  • Public holidays

  • Courier delays

  • High order volumes

  • Operational disruptions

  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us at:

caramelavalley@gmail.com

7. Food Products and Delivery

Because CARAMELA VALLEY sells chocolates, candies, cookies and other food products, customers should collect deliveries promptly and store products according to the instructions provided with the product.

Exposure to excessive heat, sunlight or improper storage after delivery may affect the product.

8. Contact Us

For shipping or delivery questions:

Email: caramelavalley@gmail.com

CARAMELA VALLEY
Premium Chocolates • Sweet Treats • Gifting