Privacy Policy

Privacy Policy

Last Updated: October 5, 2026

At CARAMELA VALLEY, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect and handle your information when you visit or shop through our website.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

  • Order and transaction details

  • Product preferences and shopping information

  • Information you provide when contacting our customer support team

We may also automatically collect limited technical information such as browser type, device information, IP address and website activity to help us improve our website and shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery of your products

  • Send order confirmations and updates

  • Provide customer support

  • Respond to questions and requests

  • Process eligible returns or refunds

  • Improve our products, website and services

  • Prevent fraudulent or unauthorized transactions

  • Communicate important information regarding your orders

3. Payment Information

Payments may be processed through secure third-party payment providers. CARAMELA VALLEY does not intentionally store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better shopping experience.

You may be able to control cookies through your browser settings.

5. Sharing Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Delivery and courier partners

  • Payment processing providers

  • Website and technology service providers

  • Customer support and operational providers

We only share information reasonably necessary for these services.

6. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Choices

You may contact us to request information about the personal information we hold about you or to ask us to update inaccurate information, where applicable.

8. Changes to This Policy

CARAMELA VALLEY may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: caramelavalley@gmail.com

CARAMELA VALLEY
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